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These terms and conditions contain the agreement between you ("the Customer") and VeeTel Pty Ltd A.B.N. 39 118 924 146 for the telecommunications services provided.
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General Terms
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Our agreement with you includes these terms and conditions. We will provide you with our current pricing at your request or it can be found on our web site www.Veetel.com.au.
The 4-digit override code provided is used to access the VeeTel network. Weekend rates apply between the hours of Friday Midnight to Sunday Midnight to overseas landline only. Standard Rates apply all other times. A flag fall applies to all timed calls. |
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Charges |
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All Prices Including GST. *A 33 cent flagfall applies to all timed calls.
VeeTel Pty Ltd will send you an invoice setting out the Fees due for the Service we have provided to you, all call charges will be rounded up to the next cent. You agree to pay all invoices by the Due Date; you will be liable for all reasonable collection costs (including our total legal fees) we incur to collect the amount outstanding, or to recover Hardware or any other equipment; and the Carrier may be entitled to claim payment from you of any amount under our commitment unpaid by the Due Date on the same terms and conditions we can claim payment from you. To obtain new connection discounts, bills must be paid in full by the due date otherwise full charges apply. If there is a dispute, you must pay the undisputed amount of each invoice by the Due Date. Where in our opinion you have a reasonable claim or dispute with an invoice, we will suspend our collection or recovery processes on the disputed amount until a determination on your claim or dispute has been made. We aim to resolve invoice disputes within 21 working days. You will not have to pay any amount which you have genuinely disputed in accordance with this clause unless, and until, the disputed amount is resolved in our favour. You must otherwise pay all Charges specified on your bill by the due date. We also may report you to the Credit Reference of Australia, and take necessary legal action against you, if any bill is not paid in full within 60 days from the due date.
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Using your personal information |
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We may use your personal information to verify your identity; provide the services you require; manage those services, including charging, billing and collecting debts; conduct appropriate checks for credit-worthiness and for fraud; research and develop VeeTel Pty Ltd's services.
Your personal information is collected so that we can promote and market services to you. VeeTel Pty Ltd does this to keep you informed of its products, services and special offers. VeeTel Pty Ltd will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date. Individuals have the right to Opt out of our promotion at any time from further receiving any direct marketing from us. |
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Late Payment Fee |
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We reserve the right to charge you a late payment fee of $5.00 per bill, if accounts are not paid by the due date.
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Connection |
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You acknowledge that the Service may not be available in all circumstances and that we will not be liable for default or failure to perform our obligations under our contract resulting from; our inability to gain access to the Carrier network; or from any other cause beyond our reasonable control. We are not liable to you in any circumstances for any loss of, or claim for, revenue, profits, actual or potential business opportunities or anticipated savings or profit, whether direct, indirect, economic, consequential or howsoever otherwise caused. If we have reasonable grounds to believe you are a credit risk, we may ask you to provide some form of a security deposit, increase all of the Charges for your Service in advance. If you do not provide the relevant security by the date requested, then we may refuse to provide you with the Service or may terminate a Service that we have been supplying provided we have given you Notice prior to the termination. |
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Credit Limit |
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An initial credit limit of $250 applies to all accounts and VeeTel Pty Ltd reserves the right to disconnect the services without notice once this limit has been exceeded. If you require a higher credit limit please call us on 1300 833 835.
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Termination of your Services
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Your service can be terminated by either yourself of by VeeTel Pty Ltd at any time and without notice. You can terminate your service by contacting our customer service team by telephone or in writing. We may suspend the service immediately and without notice at any time if there is a failure of the equipment used to deliver the Service or the equipment used to deliver the Service requires maintenance or modification or you do not comply with the terms and conditions of the agreement. If we suspend your service, you will still remain liable for all Fees during the suspension. We can temporarily suspend you from the Service if: (a) We identify excessive use or unusual call patterns; (b) you have not done what you are obliged to do; (c) an authority, such as the ACMA, requests us to do so; or (d) there are technical problems with our network or the network of the Carrier; (d) your Service has an unusually high volume or spend when compared to previous activity for that Service; (e) You exceed the credit limit of $250 in any given month.
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Complaints |
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If you have any concerns about the Services we are providing to you, you should contact us immediately. We will endeavour to resolve any problem or complaint you have as quickly and effectively as possible. If you are not satisfied with the initial outcome of your complaint, the matter will be reviewed in accordance with our complaints procedures.
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Personal Information |
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You are entitled to ensure that we only use your personal information in accordance with the Privacy Act 1988. You may obtain a copy of the Privacy Policy by calling us on 1300 833 835. |
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Direct Debit |
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You can also pay your bills by Direct Debit. If you have chosen this payment method, we will always provide you with a bill before we debit your credit card or nominated bank account. We will debit your nominated account for the full amount of the invoice by the Due Date.
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