|
||||||||||
 |
||||||||||
| Question: How much does it cost to join VeeTel? | ||||||||||
| Answer: It does not cost anything to Join us. In fact when you register with VeeTel, we provide you with one free call for up to one hour to the country of your choice as long as it is not an overseas Mobile number. | Question: Do I have to be on a contract? | |||||||||
| Answer: No Contracts. We endeavour to give our customers the freedom and ease to be part of this terrific company. | Question: Do I need to have Line Rental with VeeTel? | |||||||||
| Answer: No. You can remain with your Provider for the line rental and use VeeTel for the Override. | Question: How do I make calls with VeeTel? | |||||||||
Answer: Very easy Just by dialling the VeeTel override, For example:
| Question: Do I need to join VeeTel to use 1414 override number? | |||||||||
| Answer: Yes, Call 1300 833 835 to join. All we do is enter your information in our database and connect 1414 override on your telephone number all within a couple of hours. You can also join VeeTel by clicking here. | Question: Does VeeTel have a Line rental service? | |||||||||
| Answer: Yes. Click here for more information about Line Rental Plans | Question, How do I sign up to VeeTel for the Line Rental? | |||||||||
| Answer: It is as easy as signing up for the override! Call 1300 833 835 to join. All we do is enter your information in our database, then arrange a Voice recording to authorise the transfer of your Telephone number to VeeTel. So there are no forms to fill or sign just a couple of minutes of your time and we are on the way. Nonetheless if you prefer, we can still send you a transfer form to complete. | Question: Will I keep the same products and services when I transfer my phone to VeeTel? | |||||||||
| Answer: Most of your existing products and services will be available through VeeTel. However some services are not available such as Priority Assistance, Messagebank 101 and an automatic discount for Pensioners. Regardless, our plans and rates are competitive and you may still warrant an overall saving on your monthly VeeTel bill. | Question: What happens when I sign up to VeeTel Line Rental? | |||||||||
| Answer: The transfer of your phone number to VeeTel should take between 7-21 days. Once the transfer is complete we will send you a welcome letter confirming the completion of transfer and charges. | Question: Do I still need to dial 1414 if I request Line Rental with VeeTel? | |||||||||
| Answer: Once you receive the VeeTel confirmation letter you do not need to dial 1414. VeeTel customers can directly dial most numbers from their telephone service. | Question: Does VeeTel have Mobile Services? | |||||||||
| Answer: Yes, we are currently only offering sim card only plans. Click here for more information. Please stay tuned for future mobile products. | Question: Does VeeTel have Internet Services? | |||||||||
Answer: Yes we do, for more information about our latest ADSL Bundle plans click here. |
Question: How will I be billed? | |||||||||
| Answer: We send you an itemised bill once a month with the calls you make. If you have line rental with VeeTel, your monthly line rental charges will be included as well as any extra service charges you may have had with your previous line rental provider for Example: Calling number Display or Call Control. If you have a Mobile or Internet service you will be charged the access fees. Any discounts VeeTel may provide you, will be included on the bill. The initial month of billing will be pro-rated from the date you join and a month in advance for all Line Rental and access charges. Call charges are only for the month of billing. For Example, The calls you make in May are sent to you on the May Bill around 11th of June and so on. |
Question: Is there a connection fee on calls with VeeTel? |
|||||||||
| Answer: Yes there is a 33 cents connection fee on all National, International and calls to mobiles. | Question: Do I get a bonus for introducing friends to VeeTel? |
|||||||||
| Answer: For Every person you introduce to VeeTel you will be issued a one off discount of $5.00 as soon as that person makes $5.00 worth of calls. Not only that, you will also be issued an ongoing discount of 3% of your family or friends total monthly bill. For more information call us on 1300 833 835. | Question: Can someone speak my language? | |||||||||
| Answer: Yes, VeeTel has a multi-lingual call centre with, Serbian, Croatian, Bosnian, Macedonian, Greek, Arabic, Turkish, Russian, Japanese, Hindi and Punjabi. | Question: What if I want to make changes or have any enquires about my VeeTel Account? | |||||||||
| Answer: Call VeeTel’s friendly Customer Service team on 1300 833 835 or click here to make an online enquiry. | ||||||||||
|
||||||||||
